Frequently Asked Questions
Q: How can I book tele consultation or video consultation? 
A: Simply leave your details and our experts will call you back with details of doctors and hospitals in your city. Once you have decided your doctor and hospital, you can confirm your appointment slot and book the appointment.
Q: Why should I use this facility?
A: Patients can use this facility in times of calamities, pandemics like COVID19, curfews or unforeseen natural/unnatural events. Besides, this facility is safe, fast and convenient for all.
Q: What happens if the said appointment is not concluded/completed?
A: If the said appointment is not completed/concluded, due to unavailability of the doctor then the patient will be allowed to book another appointment as per the convenience.
Q: How effective is tele/ video consultations?
A: To a certain extent, they are quite effective, as they help the doctor to understand the preliminary condition/state of the patient. This facility also helps the doctor to further corroborate whether the patient needs a physical appointment or can be treated remotely.
Q: Can a patient do tele/video consultation from anywhere?
A: Yes, the patient can do a tele/video consultation from anywhere. They just need a working laptop/Android device for the same.
Q: How long is the duration of the tele/video consultation
A: The duration of the tele/video consultation will depend on the doctor assessment of the patient and his/her condition.
Q: What is the difference between 'video consult' and 'telemedicine' about online healthcare service?
A: Technically there is not much difference in these two terms. Telemedicine is the use of telecommunication and information technology to provide clinical health care from a distance. A “Video Consult” or “video consultation” is the term that a doctor may sometime give to describe the actual means of communication - so this describes a consultation that is held over a video call between the healthcare professional and the patient.